Calm, Clear & in Control: The Leader Who Listens: Harnessing Social Awareness to Inspire & Influence

October 22, 2026 3:00 PM - 4:00 PM (EDT)

Description

Lead with empathy, listen with purpose, and inspire in every interaction.

This practical webinar will help participants strengthen social awareness by improving empathy, sharpening situational awareness, and enhancing service orientation to foster deeper connections, stronger collaboration, and more effective leadership in every workplace interaction.

KEY WEBINAR TAKEAWAYS

• How to recognize and accurately interpret the emotions, needs, and perspectives of others to strengthen relationships and improve communication
• Identifying and responding to verbal and nonverbal social cues to better navigate team dynamics, client interactions, and workplace situations
• Empathy and service-oriented leadership behaviors that build trust, increase engagement, and foster stronger collaboration
• How to create an action plan to strengthen social awareness through intentional daily practices, feedback, and reflection

BONUS MATERIALS

• Reference guide
• Key concepts 

WEBINAR DETAILS

Emotional intelligence is a vital skill set for thriving in both professional and personal relationships, and social awareness — the third quadrant of emotional intelligence — plays a pivotal role in connecting meaningfully with others. This webinar will dive into the heart of social awareness by exploring three essential competencies: empathy, the ability to understand and share the feelings of another person; situational awareness, the ability to perceive and understand what is happening around you to respond effectively; and service orientation, the proactive ability and willingness to anticipate and meet others’ needs with empathy and helpful action.

Participants will gain a deeper understanding of how to accurately read emotional cues, grasp the dynamics of group behavior, and anticipate the needs of others to foster stronger collaboration and trust. These skills are especially valuable in roles that require high levels of interpersonal engagement and leadership. This webinar is designed for professionals who want to elevate their emotional intelligence and lead with awareness, connection, and purpose.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Care
• Home Health
• Palliative Care

WHO SHOULD ATTEND?

• Director of operations
• Operation manager
• Director of marketing
• Marketing manager
• Sales manager
• Director of clinical services
• Nursing leader
• Bereavement coordinator
• Volunteer coordinator
• Sales professional
• Executive director
• Director of community relations
• Receptionist
• Executive assistant
• Administrative assistant

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

 Joanna Pera

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