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Hospice Sales Compliance: What Reps Can’t Say Anymore

August 25, 2026 3:00 PM - 4:30 PM (EDT)

Description

Hospice referrals are under the microscope. 

Your reps’ words may be the risk. Join this 90-minute compliance webinar to clarify what hospice sales teams can — and can’t — say in today’s enforcement environment and give BD leaders a rep-ready standard they can train immediately.


KEY WEBINAR TAKEAWAYS 

  • Audit-safe alternatives to language patterns that trigger UPIC, TPE, and ADR scrutiny 
  • How to assess your agency's compliance exposure in the 2026 enforcement landscape
  • Compliant business development standard your team can train against without sacrificing census growth
  • Quarterly compliance audit cadence that catches language drift before auditors do

 

BONUS MATERIALS 

  • Compliant BD Standard: one-page reference mapping 15 noncompliant phrases to audit-safe alternatives
  • Manager-Level Compliance Audit Tool: five-category scoring rubric for ride-alongs and outreach review

 

WEBINAR DETAILS

The hospice industry is operating under the most intense regulatory scrutiny in its history. This insightful webinar will clearly define the line between compliant selling and language patterns that draw UPIC, TPE, and ADR attention. Business development leaders will leave with a clear operating standard they can train every rep against starting immediately. 

 

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

  • Hospice 

WHO SHOULD ATTEND? 

  • VP/Director of business development
  • Hospice sales representative/community liaison
  • Chief compliance officer/Compliance director
  • Administrator/Executive Director
  • Clinical Director/Director of patient care services 

 

TAKE-AWAY TOOLKIT

  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits


NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only. 

Presented By

Nikki Patton

Always Human Hospice Consulting

 


 

Contact Information

Michigan HomeCare & Hospice Association
Name: Cindy Thelen
Phone: (517) 899-2743
Email: cindyt@mhha.org