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The Motivated Sales Rep: Coaching with Clarity, Empathy & Impact

February 17, 2026 3:00 PM - 4:00 PM (EST)

Description

This practical webinar will reveal a clear framework for coaching sales reps with clarity, empathy, and impact. With a focus on mindset, communication, and practical action steps, this dynamic session will empower sales leaders to unlock stronger performance, build trust, and lead a motivated, high impact team.

KEY WEBINAR TAKEAWAYS

  • Identifying what motivates each member of the sales team and how to apply tailored strategies to increase engagement, resilience, and productivity
  • The ABC Framework (Attitude, Behavior, Competence) for evaluating sales performance objectively and pinpointing specific gaps that need attention
  • Effective performance-gap conversations using the GAP method to reduce defensiveness, increase accountability, and drive improvement
  • Increasing the impact of ride-alongs by applying structured pre-call and post-call coaching questions that strengthen skills and improve call outcomes

TAKE-AWAY TOOLKIT

  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits

Contact Information

Michigan HomeCare & Hospice Association
Name: Cindy Thelen
Phone: (517) 899-2743
Email: cindyt@mhha.org