Working Alongside Challenging Personalities

October 20, 2026 3:00 PM - 4:30 PM (EDT)

Description

Transform challenging workplace interactions into stronger, more productive relationships.

This practical webinar will equip participants with proven techniques to recognize diverse communication styles, adapt their approach, and work more effectively alongside challenging personalities while building stronger collaboration and mutual respect.

KEY WEBINAR TAKEAWAYS

• The difference between personality styles, features, traits, and disorders
• Personalities are an outward expression of how each individual views the world in which they live
• Two models that can assist team members to work more cooperatively alongside various personalities instead of pushing against them
• Three different approaches for three different personalities to demonstrate person-centered care based on personality models

BONUS MATERIALS

• Self-assessment exercise – how effective are you with various personality types?
• Organizational assessment – how effective is your organization at focusing back on best practices when hearing “This is a difficult family”?
• Discussion guide for extra learning opportunities
• Highlights list of three key personalities
• Handout with additional lecture notes and learning links
• List of references and additional resources

DETAILS

We know that all people are multidimensional. We also know that an understanding of how various individuals see and interact with the world around them can significantly assist us in selecting more effective communication approaches. With this understanding we can skillfully work with, and alongside, those we perceive to be “challenging” instead of experiencing them as “difficult”. This webinar will focus on improving interactions with various specific personalities by providing information and skills to assist all team members in our work.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice

WHO SHOULD ATTEND?

• Social workers
• Chaplains
• Volunteers
• Nursing assistants
• Bereavement professionals
• Management

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Gary Gardia