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Lunch and Learn: Understanding Generational Communication Trends to Improve Care Coordination for Patients and Families

March 18, 2026 12:00 PM - 1:00 PM (EDT)

Description

Home care professionals will benefit by understanding communication challenges between generations through the discussion of demographic trends. They will learn to adapt their approaches to care coordination across different generations. Emphasizing the recognition and integration of unique communication styles, the session provides both theoretical insights and practical tools. Attendees will gain actionable knowledge, current trends, and valuable tips to enhance communication strategies, ultimately boosting the effectiveness of care coordination in homecare settings.

Presenters:

Jeryn Laengrich is Vice President of Sales for Axxess South Region, where she is leads the Eastern Region for sales of all products.  She is also a thought leader and national speaker on care coordination for patients and families and care in the home.

Jeryn joined Axxess with more than 25 years of healthcare experience and began her career as a speech therapist. She moved into multiple leadership and executive positions throughout healthcare with extensive experience in strategic planning, healthcare technology solutions and patient/family experiences


Jeni Kendall is the Vice President of Sales at Axxess West Region, where she supports the delivery of operational excellence, aids global teams in adopting the Axxess Way, and fosters growth for the West and Enterprise Sales teams. Since joining in September 2018, Jeni has been instrumental in supporting the company's growth in sales and operations across the globe. Her four years as a Home Health Administrator and Executive Director provide her with a unique perspective on how Axxess's ecosystem can support compliant agency operations and exceptional patient care. She is passionate about making a positive impact on the healthcare industry and is dedicated to continuous improvement and professional excellence.


Nursing Contact Hours:

Michigan HomeCare & Hospice Association is approved as a provider of nursing continuing professional development by Pennsylvania State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.


Criteria for Successful Completion:

In order to receive contact hours you must stay for the entire session and not miss any more than 10 minutes and complete an evaluation for the session at the conclusion.  

Contact Information

Michigan HomeCare & Hospice Association
Name: Cindy Thelen
Phone: (517) 899-2743
Email: cindyt@mhha.org
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