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Care Doesn't Clock Out: Hospice Support After Business Hours
May 19, 2026 3:00 PM - 4:00 PM
(EDT)
Description
When the office closes, the real measure of your hospice operations begins.
After-hours operations define the patient and family experience, influence staff morale, and shape compliance performance. In this webinar, hospice leaders will explore how to strengthen clinical coordination, reduce burnout, and maintain quality outcomes across nights, weekends, and holidays. Learn how leading organizations manage symptom triage, staffing models, documentation standards, and escalation protocols when resources are stretched.
KEY WEBINAR TAKEAWAYS
Strengthen after-hours triage and response processes
Improve communication between after-hours field team and leadership
Reduce unnecessary visits and avoidable crises
Ensure compliance while maintaining compassionate care
Gain better visibility and accountability in after-hours operations
Improve reputation and referral source satisfaction
WEBINAR DETAILS
After-hours response is where patient experience, staff satisfaction, compliance, and financial performance all intersect. For hospice clinical and operations managers, managing active staff overnight and on weekends can feel like a constant balancing act — urgent symptom calls, staffing gaps, burnout risk, documentation issues, and maintaining high-quality care under pressure.
You’ll walk away with:
Actionable tools you can implement immediately
Proven best practices from hospice organizations navigating similar challenges
Frameworks for evaluating your current after-hours performance
Strategies to align clinical excellence with operational efficiency
Because in hospice, care doesn’t clock out — and neither can your systems.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Operations and executive director/administrators
Clinical leadership
Managers
Quality and compliance teammates
Physicians and finance teammates
Anyone who is invested in the 24/7 quality of care delivery in your organization
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
