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Lemons to Lemonade: Maintaining a Positive Attitude in Tough Situations
February 12, 2026 3:00 PM - 4:30 PM
(EST)
Description
When challenges arise, the way we respond can either add fuel to the fire or bring calm to the moment. This upbeat 90-minute webinar reveals how small shifts in tone, timing, mindset, and language can turn “lemony” interactions into opportunities for connection. Our ability to stay calm in the face of an irritating or upsetting behavior increases our effectiveness — and you’ll learn exactly how to do that with confidence and grace.
We’ll explore practical, low-time techniques for preventing escalation and preserving your own well-being in the process. You will have time during the webinar to apply the techniques to your own life. The session is designed to lift spirits, strengthen collegiality, and choose responses that bring out the best in ourselves and others.
WHO SHOULD ATTEND?
Leaders looking to strengthen morale, model steady professionalism, and be encouraging “cheerleaders” for their teams
Quality improvement, patient experience, and service recovery professionals who routinely respond to difficult-to-please individuals and complex situations
Caregivers and frontline staff wanting to stay calm, confident, and effective even when emotions run high
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
