2025 Annual Conference Sessions
Orientation Breakfast
Tuesday Morning Breakfast Orientation
Summary

Opening Session - It is What You Make of It
Opening General Session
Speakers
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Steve Gilliland - Motivational SpeakerA member of the Speaker Hall of Fame, Steve Gilliland is one of the most in-demand and top-rated speakers in the world. Recognized as a master storyteller and brilliant comedian, he can be heard daily on SiriusXM Radio’s Laugh USA and Jeff & Larry’s Comedy Roundup. With an appeal that transcends barriers of age, culture and occupation—plus an interactive and entertaining style—Steve shows audiences how to open doors to success in their careers, their relationships and their lives. Presenting to over 250,000 people a year, more than two million have now heard him speak, with audiences encompassing 51 industries. Steve has the distinction of speaking in all 50 states and in 15 countries. As one newspaper stated, “Steve is what happens when the humor of a stand-up comic collides with the inspiration of a motivational speaker.”
Summary

A Time to Lead - Government Update
Tuesday Morning Breakout Session- 9:45am-11am
Speakers
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Mike Isaacson - Senior VP of Government RelationsMike “Ike” Isaacson is the Senior Vice President of Government Relations for VGM & Associates. In his role he focuses on advocating for and elevating the DMEPOS industry. Ike is a consummate coach who excels at mentoring others to serve as grass root champions for a better climate to serve customers. Working with the Government & Regulatory Team, healthcare providers, and other industry advocates, Ike is dedicated to advancing the life changing work that our members do in their communities. Prior to joining The VGM Group, Inc in 2017, Ike spent 23 years as a state and national leader in not-for-profit community-based healthcare settings. His work advocating alongside individuals, families, communities, and healthcare partners at the state and federal levels centered on providing access to high quality healthcare and consumer choice. Staying true to his service roots, Mike sits on the Board of Directors for several non-profit agencies in his local area, assisting them in fund development, legislative initiatives, and community outreach. Over the years, Ike has become a sought-out speaker on leadership and employee development. Utilizing his “student of the game” approach, he has helped to guide and develop leaders across the country. His real-world delivery, using his personal and professional life experiences, provides entertaining and thought-provoking presentations. Mike and his wife Teresa spend their time raising and following their four children in all the activities and directions they take in life. He has a Bachelor of Social Work and a Master of Public Policy from the University of Northern Iowa.
Summary

Decoding OASIS M1800 and GG It ems: Enhancing Quality
Tuesday Morning Breakout Session- 9:45am-11am
Speakers
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Michelle Horner - Manger of Clinical Consulting & EducationWith more than 30 years of diverse healthcare experience, Michelle Horner is a distinguished expert in home health and hospice. In her role as Manager of Clinical Consulting & Education at McBee, she specializes in Quality, Clinical, and Regulatory Consulting and Education, creating and delivering innovative, customized training programs that empower clients and elevate standards of care. A dynamic and sought-after speaker, Michelle shares her insights at various home care associations, captivating audiences with her knowledge and passion. She is also an active member of the AHCC’s Board of Medical Specialty Coding and Compliance Certification HCS-D and HCS-O Committees, contributing her expertise to shape industry standards. Renowned for her ability to drive impactful financial and clinical outcomes, Michelle is committed to enhancing the quality of care in the home care sector, making a lasting difference for both providers and patients alike.
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Lisa Selman-Holman - VP of Education and QualityVice President of Education & Quality at McBee, brings more than 35 years of experience in the home health and hospice industry, specializing in regulatory compliance, both as an RN and a home care attorney. Lisa founded Selman-Holman CoDR (Coding Done Right), a coding outsources and audit company, which was acquired by McBee in 2021. In her role as VP of Education & Quality, Lisa leads the education team in producing quality education through live events and online via Post-Acute Academy. Additionally, Lisa leads the quality audit team to ensure the highest-level of accuracy in coding and clinical documentation internally at McBee and externally for clients nationwide. Lisa is the past chair of the Board of Medical Specialty Coding and Compliance (BMSCC) and is an originator of the Homecare Coding Specialist-Diagnosis (HCS-D), Homecare Clinical Specialist-OASIS (HCS-O) and Homecare Coding Specialist-Hospice (HCS-H) credentials. She is an AHIMA Approved ICD-10-CM Trainer.
Summary

Exploring Health Disparities in the Provision of Palliative & Hospice Care
Tuesday Morning Breakout Session- 9:45am-11am
Speakers
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Lisa Little - Palliative Care Program CoordinatorLisa is currently the Palliative Care Program Coordinator for Angela Hospice Care and a recent Master of Public Health graduate, with a concentration on improving the quality of care for the older adult population. It is working within skilled nursing facilities as a Certified Occupational Therapy Assistant that Lisa began to develop a passion and mission to want to do more to help the senior population. Lisa currently is fulfilling this mission through advocacy and rehabilitation endeavors, as well as health policy and education initiatives working with various statewide committees, including the Public Policy Task Force of Leading Age and The Palliative Care and End-of-Life Task Force within the Michigan Oncology Quality Consortium. Recently, Lisa was selected to co-chair the Palliative Care Committee within the Michigan Home Care and Hospice Association and also sits on their Hospice and Public Policy Committees working to advance palliative care services and improve healthcare for the older adult within the State of Michigan. She also has been nominated to sit on The Senior Alliance Advisory Council for Wayne County. Lisa advocates against health disparities that are currently impacting the older adult communities through public speaking engagements and through the provision of education and outreach within minority communities for complex chronic care management and end-of-life healthcare services.
Summary

HIPAA and Cyber Security: How the Rise of Cyber Crime Impacts HIPAA Compliance
Tuesday Morning Breakout Session- 9:45am-11am
Speakers
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Robert Markette - CounselFor more than a decade, Robert W. Markette, Jr., CHC, has focused his practice on representing home health, hospice, private duty and DME providers in all aspects of their operations. Working with the these industries, Robert has developed a reputation for understanding the operational, compliance and legal/regulatory issues facing homecare providers. In representing the homecare industry, Robert has assisted clients in a number of areas related to the operation of their business. He works with his client on issues related to Medicare/Medicaid compliance including surveys, responding to surveys, state and federal appeals of survey findings; payer issues, including appealing payer audit findings; HIPAA Compliance; Medicare and Medicaid fraud and abuse, including matters such as developing and implementing compliance programs, performing internal investigations and representing providers in external investigations and civil and criminal matters. Robert also assists clients with purchasing and selling home health, hospice and private duty agencies. Robert also addresses legal issues related to employment matters. This includes wage and hour compliance, responding to Department of Labor investigations, and litigating wage and hour disputes. Robert is recognized for his expertise in this space and is a frequent speaker on home health, hospice and private duty matters across the country. Robert has presented to the American Health Lawyers Association, the National Association for Home Health and Hospice Care, DecisionHealth as well as other national speaking events and numerous state trade association conferences and continuing education sessions. Robert serves on both the Board of Medical Specialty Coding and the Association for Home Care Compliance. Robert drafted the Second Edition of the Homecare Administrator's Field Guide and the Home Health Patient Rights Policy and Procedure Manual. Robert graduated from Hanover College with a degree in Computer Science and received his law degree from Indiana University School of Law in Bloomington, Indiana. Robert is a member of the American Health Lawyers Association, the Health Care Compliance Association and the Indiana and Oklahoma State Bar Association. Robert is certified in health care compliance by the Health Care Compliance Board. Robert is admitted to practice in Indiana and Oklahoma.
Summary

A HOPE-ful 2025
Tuesday Morning Breakout Session- 9:45am-11am
Speakers
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Katie Wehri - VP of Regulatory Affairs Quality & ComplianceMs. Wehri has over 30 years of experience in hospice and home health, holding several executive-level positions. She has extensive and direct knowledge of industry operations, regulation, accreditation standards, interpretation and compliance, quality assessment, and performance improvement programming and compliance programs. She consulted nationally with hospices and home health agencies assisting them with all aspects of operations and compliance. Katie speaks nationally on these issues and provides education to hospice and home health providers. As the Vice President for Regulatory Affairs, Quality and Compliance for the National Association for Home Care and Hospice (NAHC) she communicates with regulators on hospice and home health issues and policy.
Summary
Certified/Clinical/Regulatory Committee
Tuesday Committee Meetings- 11:15am-12:15pm
Summary
HME/Infusion Committee
Tuesday Committee Meetings- 11:15am-12:15pm
Summary
Private Duty/Personal Care
Tuesday Committee Meetings- 11:15am-12:15pm
Summary
Hospice/Palliative Committee
Tuesday Committee Meetings- 11:15am-12:15pm
Summary
Tuesday Networking Luncheon
Tuesday, Networking Luncheon, 12:15pm - 1:00pm
Summary

National Hospice Update
Tuesday PM Breakout Session- 1:00pm - 2:30pm
Speakers
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Katie Wehri - VP Regulatory Affairs, Quality & ComplianceMs. Wehri has over 30 years of experience in hospice and home health, holding several executive-level positions. She has extensive and direct knowledge of industry operations, regulation, accreditation standards, interpretation and compliance, quality assessment, and performance improvement programming and compliance programs. She consulted nationally with hospices and home health agencies assisting them with all aspects of operations and compliance. Katie speaks nationally on these issues and provides education to hospice and home health providers. As the Vice President for Regulatory Affairs, Quality and Compliance for the National Association for Home Care and Hospice (NAHC) she communicates with regulators on hospice and home health issues and policy.
Summary

Expanding Palliative Care Services & Reimbursement Through Health Equity BIlling Measures
Tuesday PM Breakout Session- 1:00pm - 2:30pm
Speakers
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Lisa Little - Palliative Care Program CoordinatorLisa is currently the Palliative Care Program Coordinator for Angela Hospice Care and a recent Master of Public Health graduate, with a concentration on improving the quality of care for the older adult population. It is working within skilled nursing facilities as a Certified Occupational Therapy Assistant that Lisa began to develop a passion and mission to want to do more to help the senior population. Lisa currently is fulfilling this mission through advocacy and rehabilitation endeavors, as well as health policy and education initiatives working with various statewide committees, including the Public Policy Task Force of Leading Age and The Palliative Care and End-of-Life Task Force within the Michigan Oncology Quality Consortium. Recently, Lisa was selected to co-chair the Palliative Care Committee within the Michigan Home Care and Hospice Association and also sits on their Hospice and Public Policy Committees working to advance palliative care services and improve healthcare for the older adult within the State of Michigan. She also has been nominated to sit on The Senior Alliance Advisory Council for Wayne County. Lisa advocates against health disparities that are currently impacting the older adult communities through public speaking engagements and through the provision of education and outreach within minority communities for complex chronic care management and end-of-life healthcare services.
Summary

What Can AI Really Do in Home Care? Improve Your Agency's Productivity, Retentioin and Bottom Line with AI
Tuesday PM Breakout Session- 1:00pm - 2:30pm
Speakers
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Tiantian Zha - Cofounder & CEOTiantian Zha is the cofounder & CEO of Andy, an AI-powered assistant that helps clinicians complete an OASIS in under 15 minutes. Prior to starting Andy, Tiantian led product management at Google Life Sciences, working closely with AI researchers to increase productivity for doctors, scientists, and public health workers. She graduated with honors from Princeton, with a B.S.E in Computer Science. Home health became a personal passion after her uncle got sick and needed home health.
Summary
Electroinic Visit Verification (EVV) Panel
Tuesday PM Breakout Session- 1:00pm - 2:30pm
Speakers
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Laura Haynes - CEO/PresidentLaura Haynes is the President and CEO of the Michigan HomeCare & Hospice Association (MHHA). Laura's career spans roles in government affairs, healthcare policy, and non-profit leadership, where she has worked to enhance access to care and support for patients and families. As a passionate advocate, she is committed to advancing the mission of MHHA through strategic partnerships, educational initiatives, and policy advocacy, ensuring that home care and hospice services remain accessible and effective throughout the state.
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Scott Wamsley - DirectorScott Wamsley is the director of the Bureau of Aging, Community Living, and Supports within the Behavioral and Physical Health and Aging Services Administration (BPHASA) at the Michigan Department of Health and Human Services (MDHHS). He oversees the general operations of the bureau, including oversight of a variety of Medicaid long term care services including Home Help, MI Choice, MI health Link, and PACE. Additionally, He oversees non-Medicaid in-home and community-based programs and services for older adults and caregivers under the Older Americans Act and Older Michiganians Act. His prior positions include Deputy Director for the Aging and Adult Services Agency (AASA) within MDHHS. Mr. Wamsley has a Master of Public Administration degree from Eastern Michigan University and has been employed by MDHHS since 1996
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Heather Spielman - Client Success ManagerClient Success Manager, HHAeXchange, Heather Spielman is a Client Success Manager at HHAeXchange with over six years of experience in the healthcare industry. She specializes in customer relationship management, problem-solving, and process improvement. In her role at HHAeXchange, Heather manages a diverse portfolio of health plans, providing tailored solutions, resolving issues, and optimizing client adoption of the HHAeXchange platform. Heather is passionate about improving the quality and efficiency of home care services and enhancing the patient and provider experience. She holds a Bachelor of Science in Psychology from Eastern Michigan University.
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Scott Overhill - SVP Product Management, AlayaCareSVP Product Management, AlayaCare. Trained in product management, product strategy alignment, project management and business consulting, Scott was the co-founder and primary business architect of the Procura platform. With over 30 years of experience in the home and community care sector and over a decade of experience in residential/long term care, Scott has led M&A teams and resulting roadmap development of a number of acquired companies over the years in Canada, the US, and Australia/New Zealand. Scott believes that by supporting the development of exceptional individuals, we can work together to build world-class platforms enabling healthcare providers to focus on caring for their clients.
Summary
Home Health Agencies: Preparing for Federal Surveys
Tuesday PM Breakout Session- 1:00pm - 2:30pm
Speakers
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Rick Brummette - Section ManagerRick graduated from Michigan State University’s College of Nursing and has been a Registered Nurse for over thirty years. He has been in survey and certification for 18 years, eight of those years surveying Medicare certified healthcare providers and 10 years as manager of the Specialized Healthcare Services Section. He specializes in assessing quality of care through documentation, clinical record reviews and interviews for home health, hospice, outpatient physical therapy and rural Health clinic conditions of participation
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Kristal FosterKristal Foster is the Manager of the Federal Support & Enforcement Section of the Federal Survey & Certification Division, Bureau of Community & Health Systems, Michigan Department of Licensing and Regulatory Affairs. She acts as the coordinator and monitor for CMS priorities and timelines. She is a graduate of Michigan State University with a degree in Political Science and has worked for the State of Michigan for 11 years. Kristal enjoys reading, walking her dog, and caring for her foster daughters.
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Tammie DanielsTammie is currently a healthcare surveyor in the Specialized Health Care Services Section of the Acute and Continuing Care and Support Division, Bureau of Survey and Certification. Prior to this, Tammie worked for the State of Michigan with a specially formed infection prevention unit during the COVID pandemic called IPRAT (Infection Prevention Resource and Assessment Team). Through this non-regulatory and consultative team, she collaborated with local health departments, long term care facilities, and other congregate care settings across Michigan to help identify opportunities for improving infection prevention and strengthen containment strategies. She is a registered nurse and completed her Master’s in Nursing Education from Chamberlain University in 2020. She has worked in healthcare for over 26 years including providing clinical instruction for Nuclear Medicine Technology students through Ferris State University and providing clinical and didactic instruction for licensed practical nursing students with Dorsey University (Saginaw). Tammie is inspired daily by her husband, daughter, and 3 grandkids. In her free time, she enjoys hiking, reading, and hanging with the family.
Summary
Best Practices to Reduce Hospitalization
Tuesday PM Breakout Session- 2:45pm - 4:15pm
Speakers
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Arnie Cisneros - PresidentAs President of Home Health Strategic Management, Arnie has provided clinical services, program development, and management consultation in the areas of Post – Acute care, sports medicine, and Episodic Programming for more than 30 years. He is renowned for his adaptation of traditional care philosophies to address current and future healthcare reform initiatives. Having delivered care across an evolving care continuum during the PPS era, he is able to position HHSM as the leading Post – Acute consulting firm in terms of rewiring care for quality clinical outcomes. As a result, HHSM has been selected as Post – Acute consultants for multiple Pioneer ACOs, including the awarding and development of a CMS Innovation Center Bundling Pilot Demonstration Project in conjunction with the Detroit Medical Center. The subsequent Bundling program served as the basis of the first mandatory CMS Alternative Payment Model (APM), Comprehensive Care for Joint Replacements (CJR). HHSM subsequently became Post-Acute clinical consultants for the DMC MI Pioneer ACO, managing all DMC discharges for Sub – Acute and Home Health services. HHSM is a leader in the establishment of a Utilization Review (UR) Model for Home Health care development and delivery. The HHSM UR Model, SURCH – Service Utilization Review for Care in the Home, was named the 2016 VNAA Innovative Home Health Care Model for its ability to successfully address and program care in terms of the quality requirements. The SURCH model routinely increases Care-Mix and HHRG levels >25%, decreases nursing staffing costs while improving productivity, manages care on an in-episode basis, and delivers 4.5 – 5 Star Ratings; all in an audit – proof manner.
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Kimberly McCormick - Executive Clinical DirectorKimberly McCormick, RN/BSN, a highly accomplished clinical consultant in the Home Health industry, is Executive Clinical Director for Home Health Strategic Management. Her 29 years’ experience in Home Health, 8 spent as Administrator of a Home Health Agency, has given her the experience and the knowledge to provide unrivaled insight into the home care arena. Kimberly has established herself as a national expert in the area of Utilization Management and Operation Excellence in Home Health services. During her time as Administrator, she achieved deficiency-free surveys by The Joint Commission, deficiency-free Department of Health & CMS surveys, and a 0.42% error rate on an ADR audit. Kimberly is a contributing author on the HHSM newsletter and is presenting nationally on home care topics and care models proposed by CMS and MedPac for the future of the Home Health industry.
Summary
Hospice Agencies: Preparing for Federal & State Licensing Surveys
Tuesday PM Breakout Session- 2:45pm - 4:15pm
Speakers
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Rick Brummette - Section ManagerRick graduated from Michigan State University’s College of Nursing and has been a Registered Nurse for over thirty years. He has been in survey and certification for 18 years, eight of those years surveying Medicare certified healthcare providers and 10 years as manager of the Specialized Healthcare Services Section. He specializes in assessing quality of care through documentation, clinical record reviews and interviews for home health, hospice, outpatient physical therapy and rural Health clinic conditions of participation
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Kristal Foster - Manager of the Federal Support & Enforcement Section of the Federal Survey & Certification DivisionKristal Foster is the Manager of the Federal Support & Enforcement Section of the Federal Survey & Certification Division, Bureau of Community & Health Systems, Michigan Department of Licensing and Regulatory Affairs. She acts as the coordinator and monitor for CMS priorities and timelines. She is a graduate of Michigan State University with a degree in Political Science and has worked for the State of Michigan for 11 years. Kristal enjoys reading, walking her dog, and caring for her foster daughters.
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Tammie Daniels - SurveyorTammie is currently a healthcare surveyor in the Specialized Health Care Services Section of the Acute and Continuing Care and Support Division, Bureau of Survey and Certification. Prior to this, Tammie worked for the State of Michigan with a specially formed infection prevention unit during the COVID pandemic called IPRAT (Infection Prevention Resource and Assessment Team). Through this non-regulatory and consultative team, she collaborated with local health departments, long term care facilities, and other congregate care settings across Michigan to help identify opportunities for improving infection prevention and strengthen containment strategies. She is a registered nurse and completed her Master’s in Nursing Education from Chamberlain University in 2020. She has worked in healthcare for over 26 years including providing clinical instruction for Nuclear Medicine Technology students through Ferris State University and providing clinical and didactic instruction for licensed practical nursing students with Dorsey University (Saginaw). Tammie is inspired daily by her husband, daughter, and 3 grandkids. In her free time, she enjoys hiking, reading, and hanging with the family.
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Mathew Jordan - manager for the Non-Long Term Care State Licensing SectionMatt Jordan is currently the manager for the Non-Long Term Care State Licensing Section (NLTCSLS) in the Bureau of Community and Health Systems (BCHS) at the Michigan Department of Licensing and Regulatory Affairs (LARA). The Non-Long Term Care State Licensing Section handles licensure, investigations, complaints, and oversight for state-specific licensed facilities that include acute-care hospitals, freestanding outpatient surgical centers, psychiatric hospitals/units, hospice agencies, hospice residences, and substance abuse programs. Mr. Jordan returned to state government in this position in September 2015. He had previously worked in the public sector for the Michigan Department of Community Health. Prior to joining the Bureau of Community and Health Systems, Mr. Jordan spent almost a decade as a leader of health policy analysis in the public and private healthcare sectors. He has successfully represented and been employed by a diverse range of clients in the medical industry, ranging from small local hospitals to large university-based health systems to medical device manufacturers. He has broad experience analyzing and creating positive solutions to state and federal regulations as well as insurance reimbursement policies. Mr. Jordan has contributed at Zimmer Biomet, Stryker Corporation, Xoran Technologies, and at the Department of Community Health for the State of Michigan. Additionally, he started his private career with Kheder Davis & Associates, a broad-based lobbying and consulting firm in Lansing, MI. Mr. Jordan holds a Juris Doctor degree from Michigan State University College of Law and a Bachelor’s degree in political science/pre-law from Michigan State University.
Summary

Diaster Planning/Preparedness
Tuesday PM Breakout Session- 2:45pm - 4:15pm
Speakers
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Matthew Price - Regional Healthcare Coalition Coordinator
Summary

2025 HME Audit Update
Tuesday PM Breakout Session- 2:45pm - 4:15pm
Speakers
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Kelly Grahovac - General Manager
Summary
Effectively Using ACP Services as a Foundation Inititaive for a Successful Palliative Care Program
Tuesday PM Breakout Session- 2:45pm - 4:15pm
Speakers
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Katie Parkhurst - Hospice and Palliative Care ManagerKatie Parkhurst is a dedicated nursing professional with a Bachelor of Science in Nursing from Saginaw Valley State University. Since 2012, she has been an integral member of the Covenant Visiting Nurse Association (VNA), where she has built a successful career in various roles within the organization. Katie began her journey at VNA as a Hospice Case Manager, providing compassionate care and support to patients and their families. She later transitioned to a liaison position, where she facilitated care transitions to ensure seamless patient experiences. In 2014, she was promoted to Hospice Manager, overseeing hospice operations and staff. During her time as Hospice Manager, Katie also served as the VNA Home Infusion Pharmacy Manager from 2019 to 2022, where she gained new skills and valuable insights. Driven by her passion for palliative care, which began early in her career, Katie pursued the development of a multidisciplinary Palliative Care Program. The experience she has accumulated throughout her career has enabled her to strategically grow and develop this essential program within the community.
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Tracy Bargeron - Advance Care Planning & Community Outreach SpecialistTracy Bargeron has more than 35 years of nursing experience in both home care and hospital settings. She has dedicated over 20 years to critical care and more than 10 years to palliative care. Tracy was instrumental in establishing the inpatient Palliative Care Program at Covenant HealthCare and currently serves as the Advance Care Planning (ACP) and Community Outreach Specialist for the organization. She is a certified Respecting Choices ACP facilitator and instructor, an End-of-Life Nursing Education Consortium (ELNEC) trainer, and a former clinical nursing instructor. Additionally, Tracy is actively involved in the hospital's ethics committee and the MI-POST Advisory Committee. She is passionate about providing care that aligns with patients' values, beliefs, and preferences.
Summary
Achieving We Honor Veterans Level 5 Status
Tuesday PM Breakout Session- 2:45pm - 4:15pm
Speakers
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Lia Farber - Hospice Veterans Program CoordinatorLia Farber holds a Master's in Pastoral Ministry and a Bachelor's in Education. Her professional background includes roles as a hospital chaplain, volunteer coordinator, and educator in areas such as conscious living, conscious aging, and conscious dying. She has been with Residential Hospice since 2019 and has been involved with the "We Honor Veterans" program for five years. In her role, Lia provides educational resources and training to staff and volunteers, coordinates special events and ceremonies in Michigan (Lapeer and Troy branches), and oversees the "We Honor Veterans" programs across Illinois, Ohio, Pennsylvania, Kansas, and Missouri. She also supports community outreach, facilitates training on sensitive veteran-related communication topics, and manages certification-related data for the program.
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Lauren Klemen - Director of EducationHospice Education Supervisor, Residential Hospice Lauren Kleman is a Licensed Clinical Social Worker (LCSW) and an Advanced Practice Hospice Palliative Social Worker (APHSW) with over 16 years of experience in the hospice care field. Currently serving as the Hospice Education Supervisor at Residential Hospice, Lauren is deeply committed to advancing the quality of care for patients and families facing end-of-life challenges. With extensive experience in hospice care, Lauren is particularly passionate about serving veterans, ensuring they receive compassionate and respectful care as they near the end of life. Her dedication to supporting families and improving hospice education has made her a valued leader in the field.
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Nathan Barnett - Regional Home Health Sales DirectorNathan Barnett is a seasoned professional with over 11 years of experience in the home health and hospice industry. A devoted father of two, Nathan balances his personal and professional life with a strong sense of commitment and care. As a Regional Sales Director for Residential Home Health, Nathan plays an instrumental role in expanding the company’s services and ensuring patients receive top-tier care in their homes. Nathan’s professional duties extend to coordinating care for veterans, ensuring they not only receive the care they need but also helping them navigate and connect to the benefits they’ve earned. His dedication to serving veterans goes above and beyond, making him a trusted advocate for those who have served the country.
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Gordan Steike - Spiritual Care CoordinatorSpiritual Care Coordinator with Residential Hospice. Has been involved in the We Honor Veterans Program for the past 6 years with Residential Hospice and Custom Hospice. Gordon has been a pastor at the Farmington Hills Church of God for the past 26 years. He received his Doctor of Ministry in 2009 from Anderson University School of Theology.
Summary
Continential Breakfast/Annual Business Meeting
Wednesday Breakfast Bus Meeting- 7:30am - 8:15am
Summary

General Session: Preparing for Action: Surviving an Active Shooter
Wednesday General Session- 8:15 am - 9:30 am
Speakers
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Jennifer Mansfield - Chief of Police - RedfordAs a trainer, speaker, mentor, and community activist, Jennifer is passionate about making a difference in the lives of oters. Jennifer’s extensive training experience includes corporate presentations, state and national conferences, and community forums. An energetic presence, Jennifer brings attention and action to the needs and causes around her, including mentoring local youth, founding and training a Community Emergency Response Team, developing and guiding SOAP Redford (Save Our Adolescents from Prostitution) in her passion to spread awareness of Human Trafficking, and networking with multiple businesses and organizations to reach common goals. As a Lieutenant in the Redford Township Police Department, with over 22 years of experience, Jennifer has developed a wide array of skills in communication including verbal de-escalation, public speaking, human trafficking, body language, conflict resolution, and report writing that she is ready to share. Jennifer is a trainer and partner with Coeus Creative Group. As a trainer, speaker, mentor, and community activist, she is passionate about making a difference in the lives of others. Jennifer has had the opportunity to work with large corporations such as Henry Ford, Beaumont Health, TCF Center, and the University of Michigan Hospitals, as well as governmental organizations such as the Michigan Municipal League and education as a guest lecturer at Schoolcraft College. Her extensive training experience includes corporate presentations, state and national conferences, and community forums. An energetic presence, Jennifer brings attention and action to the needs and causes around her, including mentoring local youth, empowering women through RAD Self-Defense instruction, founding and training a Community Emergency Response Team, developing and guiding SOAP Redford (Save Our Adolescents from Prostitution) in her passion to spread awareness of Human Trafficking, and networking with multiple businesses and organizations to reach common goals. Jennifer holds a Bachelor’s degree in Public Safety Administration from Eastern Michigan University and a Master’s degree in Public Relations and Organizational Communication from Wayne State University, where she is a member of their exclusive Speakers Bureau. Jennifer is a graduate of Eastern Michigan University’s Police Executive Staff & Command (Class 37) and is pursuing a Master’s degree in Masters of Public Administration Nonprofit Professional).
Summary

Medicare Updates
Wednesday AM Breakout Session- 10:15am -11:45am
Speakers
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Crystal Lewis - Sr. Provider Relations RepresentativeCrystal Lewis is a Senior Provider Relations Representative with CGS. Crystal has 25 years of customer service experience and has been with CGS since 2009. Before joining Provider Outreach and Education, she has had roles with the Provider Contact Center and Redeterminations. She is currently with Jurisdiction B and is the community coach for Michigan.
Summary

Crimes and Scams Against the Elderly
Wednesday AM Breakout Session- 10:15am -11:45am
Speakers
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Jennifer Mansfield - Chief of Police - RedfordAs a trainer, speaker, mentor, and community activist, Jennifer is passionate about making a difference in the lives of oters. Jennifer’s extensive training experience includes corporate presentations, state and national conferences, and community forums. An energetic presence, Jennifer brings attention and action to the needs and causes around her, including mentoring local youth, founding and training a Community Emergency Response Team, developing and guiding SOAP Redford (Save Our Adolescents from Prostitution) in her passion to spread awareness of Human Trafficking, and networking with multiple businesses and organizations to reach common goals. As a Lieutenant in the Redford Township Police Department, with over 22 years of experience, Jennifer has developed a wide array of skills in communication including verbal de-escalation, public speaking, human trafficking, body language, conflict resolution, and report writing that she is ready to share. Jennifer is a trainer and partner with Coeus Creative Group. As a trainer, speaker, mentor, and community activist, she is passionate about making a difference in the lives of others. Jennifer has had the opportunity to work with large corporations such as Henry Ford, Beaumont Health, TCF Center, and the University of Michigan Hospitals, as well as governmental organizations such as the Michigan Municipal League and education as a guest lecturer at Schoolcraft College. Her extensive training experience includes corporate presentations, state and national conferences, and community forums. An energetic presence, Jennifer brings attention and action to the needs and causes around her, including mentoring local youth, empowering women through RAD Self-Defense instruction, founding and training a Community Emergency Response Team, developing and guiding SOAP Redford (Save Our Adolescents from Prostitution) in her passion to spread awareness of Human Trafficking, and networking with multiple businesses and organizations to reach common goals. Jennifer holds a Bachelor’s degree in Public Safety Administration from Eastern Michigan University and a Master’s degree in Public Relations and Organizational Communication from Wayne State University, where she is a member of their exclusive Speakers Bureau. Jennifer is a graduate of Eastern Michigan University’s Police Executive Staff & Command (Class 37) and is pursuing a Master’s degree in Masters of Public Administration Nonprofit Professional).
Summary

Strategies for Growth and Profitability
Wednesday AM Breakout Session- 10:15am -11:45am
Speakers
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Shane LuQuire - Senior Growth ConsultantWith a remarkable 25-year journey in post-acute care, Shane LuQuire is a seasoned Growth Specialist predominantly rooted in DME, home health, and hospice. He has exhibited profound leadership, notably as a national company’s Vice President of Sales. LuQuire’s true leadership testament lies in fostering employee recruitment and retention, skill development, and promotion. Deeply involved in acquisitions and turnarounds, he has consistently demonstrated his capability to transform businesses. Believing in cultivating the right culture for success, LuQuire has crafted leadership training, established pivotal performance metrics, and excels in integrated frequency, territory optimization, and mapping. As a Growth Consultant, he makes strides in strategic tool development, client training, and using data to identify market differentiators. LuQuire’s unique blend of experience, strategic insight, and unwavering dedication positions him as an invaluable asset for organizations on a growth trajectory.
Summary

National Home Health Update
Wednesday AM Breakout Session- 10:15am -11:45am
Speakers
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Katie Wehri - VP of Regulatory Affairs, Quality and ComplianceMs. Wehri has over 30 years of experience in hospice and home health, holding several executive-level positions. She has extensive and direct knowledge of industry operations, regulation, accreditation standards, interpretation and compliance, quality assessment, and performance improvement programming and compliance programs. She consulted nationally with hospices and home health agencies assisting them with all aspects of operations and compliance. Katie speaks nationally on these issues and provides education to hospice and home health providers. As the Vice President for Regulatory Affairs, Quality and Compliance for the National Association for Home Care and Hospice (NAHC) she communicates with regulators on hospice and home health issues and policy.
Summary

Attracting and Keeping Talent - Use of Sign on and Retention Bonuses
Wednesday AM Breakout Session- 10:15am -11:45am
Speakers
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Robert Markette - Counsel
Summary
Hospice Clinician Boundaries: Achieving Balance and Avoiding Burnout
Wednesday AM Breakout Session- 10:15am -11:45am
Speakers
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Cindy Campbell - Senior Director Advisory ServicesCindy Campbell is a nationally recognized thought-leader and management consultant to the continuum of healthcare at home. Cindy holds a Master of Health Administration with specialty in Healthcare Informatics, and a Bachelor of Science in Nursing. Cindy brings deep experience leading multi-service line healthcare at home, followed by over 20 years of work with Fazzi Associates, now proud to be a fully integrated member of the WellSky family of companies. Cindy and her team help agencies leverage strategic thought and operational efficiency into organizational, work-process and clinical model design for Home Health, Hospice, Palliative Care and Private Duty organizations throughout the United States. Cindy has served as a Board Member of the National Association for Homecare & Hospice, Chair of the Pediatric Homecare & Hospice Association of America, and member of the Executive Committee of the American Telemedicine Association’s Homecare and Remote Monitoring Special Interest Group. A passionate advocate for innovation on behalf of patients and industry, Cindy is committed to driving methodology to best serve the needs of advancing healthcare at home.
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Katherine Morrison - Director of Hospice Consulting ServicesKatherine Morrison is the Director of Hospice Consulting Operations for WellSky, is an RN and holds a Master of Science in Nursing with a major in Nursing Informatics and a focus on Homeland Security. She has served in advancing levels of hospice leadership within large, multi-site health systems both in the Midwest and on the eastern seaboard. Ms. Morrison is a passionate advocate for patients and providers of palliative care and hospice. She is a Certified Hospice and Palliative Care Nurse (CHPN) and an End-of-Life Nursing Education Consortium (ELNEC) trainer. Katherine serves on the National Association for Home Care and Hospice – Hospice Advisory Council. She has provided education to both large and small organizations with high acclaim. An expert hospice and palliative care practitioner, effective educator and practical operator, Ms. Morrison brings high credibility to her efforts to advance hospice practice and patient/family advocacy across the country.
Summary

Symptom Management Jeopardy
Wednesday AM Breakout Session- 10:15am -11:45am
Speakers
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Caren McHenry Martin - Senior Clinical ManagerDr. Martin earned her Doctor of Pharmacy degree from the University of Nebraska Medical Center and completed an executive residency with the American Society of Consultant Pharmacists. She has enjoyed working in a wide range of nonconventional clinical roles, including pharmacy association management, senior care, pharmacy benefits management, ambulatory care, value-based care, and hospice. She is a board certified geriatric pharmacist, has worked as a North Carolina Clinical Pharmacist Practitioner, and has authored more than a hundred articles for national pharmacy publications. She is a frequent presenter at state and national hospice conferences. Dr. Martin is currently serving in the role of Senior Clinical Manager at Enclara Pharmacia.
Summary
Wednesday Awards Luncheon
Wednesday Awards Luncheon 12:30pm - 2:00pm
Summary

Pain Management: Beyond the Basics
Wednesday PM Breakout Session- 2:15pm - 3:45pm
Speakers
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Caren McHenry Martin - Senior Clinical ManagerDr. Martin earned her Doctor of Pharmacy degree from the University of Nebraska Medical Center and completed an executive residency with the American Society of Consultant Pharmacists. She has enjoyed working in a wide range of nonconventional clinical roles, including pharmacy association management, senior care, pharmacy benefits management, ambulatory care, value-based care, and hospice. She is a board certified geriatric pharmacist, has worked as a North Carolina Clinical Pharmacist Practitioner, and has authored more than a hundred articles for national pharmacy publications. She is a frequent presenter at state and national hospice conferences. Dr. Martin is currently serving in the role of Senior Clinical Manager at Enclara Pharmacia.
Summary

Strategies for Negotiating Payer Contracts
Wednesday PM Breakout Session- 2:15pm - 3:45pm
Speakers
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David Chandler - VP Payer Relations
Summary

NGS Home Health Updates: Key Insights and Compliance Essentials for 2025
Wednesday PM Breakout Session- 2:15pm - 3:45pm
Speakers
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Jessica Bewley-Smith - Clinical ConsultantJessica is a clinical educator at National Government Services, focusing on home health and hospice education. She leverages over fifteen years of healthcare expertise, specializing in Healthcare Data Analysis, Healthcare Systems Implementation, and Medical Review Management. She has a passion for optimizing healthcare processes and enhancing patient care through education and outreach initiatives. With a keen understanding of industry trends, Jessica is committed to empowering providers with the knowledge and tools they need to deliver exceptional care.
Summary

The Anatomy of a High Performing Referral Inquiry to Admission Process
Wednesday PM Breakout Session- 2:15pm - 3:45pm
Speakers
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Kurt Kazanowski - Managing PartnerKurt Kazanowski is an accomplished health care executive in the areas of hospice, home care and post-acute care services. He currently is Managing Partner for Hospice Advisors, a boutique hospice and home care consulting, training and education firm that assist organizations serve more people, grow and give the gift of hospice and home care. Kurt also is an author, speaker and health care entrepreneur as he owns a successful personal care home health company, called Caregiving Experts. His recent books, “A Son’s Journey: Taking Care of Mom and Dad” and “The Seven Pillars of Growth” provide a platform for his professional speaking. Kurt holds a BSN from Mercy College, a Masters in Health Service Administration from Wayne State University and is a member of the National Speakers Association.
Summary

Non-Compete Agreements: What You Need to Know
Wednesday PM Breakout Session- 2:15pm - 3:45pm
Speakers
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Terence Durkin - Principal/AttorneyTerence Durkin’s practice blends labor and employment law with medical malpractice and general litigation. His experience gives him a unique ability to help clients sort through the challenging and ever-changing world of labor and employment rules and regulations. Clients come to Terence and the firm’s labor and employment practice group for guidance because they understand the priorities and risks involved with managing a diverse workforce, creating contracts, and implementing the best policies and procedures. Terence and the Kitch labor and employment practice group offer a full array of employment and labor law services, including disputes in all types of forums: the courts, mediation panels, arbitration and administrative agencies. Clients rely on Terence to help them navigate collective bargaining, contract administration, and grievance and arbitration proceedings, and he often participates with them in those proceedings. Terence plays an active role in the community by serving on the Executive Board of the Michigan Defense Trial Counsel, chairing the Ascension Providence Foundation, and being a member of the Plymouth Rotary. He was elected to the Core Leadership Team of Oak Mac SHRM (Society of Human Resource and Management). Terence received his Bachelor of Arts in political science from Millikin University in Decatur, Illinois and his Juris Doctorate from Western Michigan University Cooley Law School where he was Article Editor of the Journal of Practical and Clinical Law. He is licensed to practice law in Michigan and Ohio as well as the United States District Courts Eastern and Western Michigan.
Summary

Adult Protective Services (APS) 101 Basic Understanding
Wednesday PM Breakout Session- 2:15pm - 3:45pm
Speakers
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Cynthia Farrell - Division Direcotr, Adult ServicesCynthia G. Farrell is the Division Director of Adult Services within MDHHS. She has been with the State of Michigan for 32 years, with 31 of those years in Adult Services. Cynthia has a wealth of Adult Protective Services (APS) knowledge at the local, state, and federal levels. Her duties include ensuring the adult services programs effectively educate the public about the prevention of abuse, neglect, and exploitation of vulnerable adults as well as the implementation of preventive activities to improve the quality of life of Michigan’s most vulnerable adult residents. Since 2003, she has been the state member of the National Adult Protective Services Association (NAPSA). She has been a member of the Attorney General’s Elder Abuse Task Force since its inception in 2019. In 1990, Ms. Farrell earned her a bachelor’s degree in human development with a concentration in gerontology from St. Mary’s College of Maryland.
Summary

Transformative Health and Wellness Coaching
Wednesday PM Breakout Session- 2:15pm - 3:45pm
Speakers
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Jeannette Pollatz - Director of Quality & ComplianceJeannette is an innovative nurse and operations leader with a nursing and business background who is committed to advancing interprofessional education, quality, compliance, and collaborative practices. She is the Director of Quality and Compliance at Forest View Hospital. She has a diverse clinical, academic, and administrative background, including medical-surgical nursing, emergency care, mental health, community care, and rehabilitation care. Since 2019, Jeannette has served as the Primary Nurse Planner for Continuing Education (CE) Credits, supporting the development of over 3,000 credits, 180 Interprofessional Grand Rounds, and 100 online courses. She is a passionate patient and staff advocate throughout care transitions and across the care continuum and has supported quality and compliance development over the last 15 years. Jeannette's strategic thinking is visionary and innovative, influencing interprofessional patient care, quality, compliance, and education initiatives. Her track record is a testament to her ability to implement creative and interprofessional strategies that support health systems, hospital objectives, and student settings. As a collaborative leader, she has successfully managed projects and population health management outcomes in hospital and community settings and served as adjunct faculty since 2013. Jeannette earned her ADN, BSN, and MSN in nursing and completed her DNP in Healthcare Systems Leadership in September 2020. She is a fellow in the National Academy of Practice. Her clinical and research interests focus on quality and compliance initiatives in mental health, education, student development, patient care strategies, technology management, population health, health literacy, and health and wellness coaching.
Summary

How to Leverage Relationships with Advoacy Groups
Wednesday PM Breakout Session- 4:00pm - 5:15pm
Speakers
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David Chandler - VP Payer RelationsDavid Chandler is Vice President of Payer Relations for the American Association for Homecare. David has worked to build relationships with payers across the country and assist Home Medical Equipment (HME) providers in ensuring their patients have access to quality equipment and care. He continues to work with state and regional associations throughout the nation to find solutions and fight for regulatory and legislative change. David has worked in the HME industry since 2003, most recently with Liberty Medical Specialties as Director of Reimbursement and Government Affairs. He has considerable experience in sales, operations, reimbursement, payer, and government relations. Chandler’s service to the HME community also includes a term as President of the Atlantic Coast Medical Equipment Services Association. He served as Chairman of the Medicare Jurisdiction C Advisory Council and was a member of AAHomecare’s Regulatory Council and State Leaders Council. Chandler was elected to the North Carolina Board of Pharmacy/ DME Subcommittee in 2016. Chandler also currently serves on the board for Alabama Durable Medical Equipment Association (ADMEA), Great Lakes Home Medical Services Association, Northeast Medical Equipment Providers Association (NEMEP), Pennsylvania Association of Medical Suppliers (PAMS), and Arkansas Medical Equipment Providers Association (AMEP).
Summary

NGS Hospice: Documentation and Compliance Pathway for 2025
Wednesday PM Breakout Session- 4:00pm - 5:15pm
Speakers
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Jessica Bewley-Smith - Clinical ConsultantJessica is a clinical educator at National Government Services, focusing on home health and hospice education. She leverages over fifteen years of healthcare expertise, specializing in Healthcare Data Analysis, Healthcare Systems Implementation, and Medical Review Management. She has a passion for optimizing healthcare processes and enhancing patient care through education and outreach initiatives. With a keen understanding of industry trends, Jessica is committed to empowering providers with the knowledge and tools they need to deliver exceptional care.
Summary

Michigan Earned Sick Time Act (ESTA): Significant Changes to Paid Sick Time
Wednesday PM Breakout Session- 4:00pm - 5:15pm
Speakers
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Terence Durkin - Principal/AttorneyTerence Durkin’s practice blends labor and employment law with medical malpractice and general litigation. His experience gives him a unique ability to help clients sort through the challenging and ever-changing world of labor and employment rules and regulations. Clients come to Terence and the firm’s labor and employment practice group for guidance because they understand the priorities and risks involved with managing a diverse workforce, creating contracts, and implementing the best policies and procedures. Terence and the Kitch labor and employment practice group offer a full array of employment and labor law services, including disputes in all types of forums: the courts, mediation panels, arbitration and administrative agencies. Clients rely on Terence to help them navigate collective bargaining, contract administration, and grievance and arbitration proceedings, and he often participates with them in those proceedings. Terence plays an active role in the community by serving on the Executive Board of the Michigan Defense Trial Counsel, chairing the Ascension Providence Foundation, and being a member of the Plymouth Rotary. He was elected to the Core Leadership Team of Oak Mac SHRM (Society of Human Resource and Management). Terence received his Bachelor of Arts in political science from Millikin University in Decatur, Illinois and his Juris Doctorate from Western Michigan University Cooley Law School where he was Article Editor of the Journal of Practical and Clinical Law. He is licensed to practice law in Michigan and Ohio as well as the United States District Courts Eastern and Western Michigan.
Summary

Beyond the Generation Gap: Building a Unified Workplace
Wednesday PM Breakout Session- 4:00pm - 5:15pm
Speakers
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Jay Johnson - Cheif Executive OfficerJay Johnson works with people and organizations to empower teams, grow profits, and elevate leadership. He is a Co-Founder of Behavioral Elements®, a two-time TEDx speaker, and a designated Master Trainer by the Association for Talent Development. With a focus on behavioral intelligence, Jay has delivered transformational workshops to accelerate high-performance teams and cultures in more than 30 countries across four continents.
Summary
Navigating HHVBP: Leveraging Data and Strategies for Long Term Success
Wednesday PM Breakout Session- 4:00pm - 5:15pm
Speakers
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Michelle Horner - Manager of Clinical Consulting & EducationWith more than 30 years of diverse healthcare experience, Michelle Horner is a distinguished expert in home health and hospice. In her role as Manager of Clinical Consulting & Education at McBee, she specializes in Quality, Clinical, and Regulatory Consulting and Education, creating and delivering innovative, customized training programs that empower clients and elevate standards of care. A dynamic and sought-after speaker, Michelle shares her insights at various home care associations, captivating audiences with her knowledge and passion. She is also an active member of the AHCC’s Board of Medical Specialty Coding and Compliance Certification HCS-D and HCS-O Committees, contributing her expertise to shape industry standards. Renowned for her ability to drive impactful financial and clinical outcomes, Michelle is committed to enhancing the quality of care in the home care sector, making a lasting difference for both providers and patients alike.
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Lisa Selman-Holman - VP of Education and QualityWith more than 30 years of diverse healthcare experience, Michelle Horner is a distinguished expert in home health and hospice. In her role as Manager of Clinical Consulting & Education at McBee, she specializes in Quality, Clinical, and Regulatory Consulting and Education, creating and delivering innovative, customized training programs that empower clients and elevate standards of care. A dynamic and sought-after speaker, Michelle shares her insights at various home care associations, captivating audiences with her knowledge and passion. She is also an active member of the AHCC’s Board of Medical Specialty Coding and Compliance Certification HCS-D and HCS-O Committees, contributing her expertise to shape industry standards. Renowned for her ability to drive impactful financial and clinical outcomes, Michelle is committed to enhancing the quality of care in the home care sector, making a lasting difference for both providers and patients alike.
Summary
Training & Retention: Keys to a Successful Volunteer Program
Wednesday PM Breakout Session- 4:00pm - 5:15pm
Speakers
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Stacy Groff - VP Volunteer EngagementStacy Groff serves as the Vice President for Volunteer Engagement for the Empath Health System in Florida, a not for profit full life care continuum organization. Stacy has been with the Empath system for more than 18 years and prior to that worked as a Music Therapist for Trustbridge Health. Empath’s volunteer programs have approximately 2500 volunteers that account for more than a $2,000,000 ROI each year. Stacy also serves on the National Hospice and Palliative Care Associations Board of Directors and is a regular presenter on the national stage in regards to community and volunteer engagement. Stacy has experience with specialized programs for professionals, youth, corporate engagement, and Veterans programs. Stacy holds a Bachelors in Music Therapy from Temple University and a Masters in Nonprofit Management from the University of Central Florida.
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Lori Showatler - Director of Volunteer & Chaplaincy ServicesLori Showalter is the Director of Volunteer & Chaplaincy Services at Augusta Health, a non-profit, community owned health system in Fishersville, VA. She provides broad oversight to both the hospital and hospice volunteer programs. Prior to this role, Lori spent more than two decades leading their hospice volunteer program which is where her passion for hospice and volunteerism stems from! A true leader in her field, Lori has served in various leadership roles at Augusta Health as well as at the state and national level. She is currently serving as the section leader for the Volunteer Management Steering Committee with The Alliance for Care at Home which is comprised of only 12 volunteer leaders across the nation. She also serves as the lead for the Virginia VANG (Volunteer Administrators Networking Group). An experienced educator and presenter, Lori has taught at many conferences, presented multiple webinar chats and has mentored new volunteer leaders across the country. She is the mother of 3 sons, grandmother of 3 and lives in Waynesboro, VA with her husband and one fur baby. In the summer months, she and her family are often found at Smith Mountain Lake where she hopes to retire one day.
Summary

Securing Home Healthcare: A Practical Cybersecurity Checklist
Wednesday PM Breakout Session- 4:00pm - 5:15pm
Speakers
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Brian Boulanger - VP of Information TechnologyBrian Boulanger is the Vice President of Information Technology at Hart Medical Equipment. In this role, Brian oversees IT, Information Security, Data Analytics, Ecommerce, Project Management and Training. Brian serves as Hart's Security Officer, responsible for ensuring HIPAA Compliance is maintained in regard to the security and privacy of all ePHI. Brian also currently sits on the board of the Michigan Healthcare Cybersecurity Council (MiHCC). Brian has over 15 years' experience specifically in Healthcare IT and holds a Bachelor's degree in Computer Information Technology from Oakland University, among other certifications. His favorite parts of working at Hart are being able to introduce and implement new and innovative technologies to streamline processes and ultimately provide more efficient and higher quality care to our patients, all while doing so with a great team of hard-working and like-minded individuals.
Summary
Just Be a Great Leader!
Thursday AM General Session- 9:00am - 10:30am
Summary

The Science of Bias: Fostering Diversity & Inclusion
Thursday AM closing Session - 10:45am - 12:00 pm
Speakers
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Jay Johnson - Chief Executive OfficerJay Johnson works with people and organizations to empower teams, grow profits, and elevate leadership. He is a Co-Founder of Behavioral Elements®, a two-time TEDx speaker, and a designated Master Trainer by the Association for Talent Development. With a focus on behavioral intelligence, Jay has delivered transformational workshops to accelerate high-performance teams and cultures in more than 30 countries across four continents.