BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20260422T150000 DTEND;TZID=America/New_York:20260422T160000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:How Listening Transforms Patient & Family Experiences DESCRIPTION:How can tough conversations become productive patient and family experiences?Committing our attention and consciously listening can be difficult\, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical\, real-world strategies staff and volunteers can employ to help patients and families prioritize needs\, make informed choices\, and feel genuinely heard. KEY WEBINAR TAKEAWAYSListening techniques that demonstrate empathyNavigating "They are so wrong" moments how to tactfully guide patients and families while demonstrating respectCoaching patients and families via shared decision makingFour steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents BONUS MATERIALSCoaching template for better decision makingLearning guide WEBINAR DETAILSLet's face it: listening is not always easy\, especially when patients and family members have a list of concerns longer than a lunch break. However\, effective listening transforms interactions\, improves outcomes\, and makes each day smoother. In this webinar\, we will explore practical strategies that help patients and families prioritize their needs\, make better choices\, and feel genuinely heard. Participants will learn how to listen without judgment\, what to do when a patient is wrong\, and how to graciously wrap up conversations while preserving trust. THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:HospiceHome CareHome HealthPalliative Care WHO SHOULD ATTEND?Leaders responsible for supporting team members in interpersonal skill developmentTeam members who provide services or direct patient care and/or family supportStaff development professionalsLeaders who want team members to demonstrate the values of their organization TAKE-AWAY TOOLKITEmployee training logInteractive quizPDF of slides and speaker's contact info for follow-up questionsAttendance certificate provided to self-report CE credits\nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.Presented BySusan Keane Baker X-ALT-DESC;FMTTYPE=text/html:

How can tough conversations become productive patient and family experiences?

Committing our attention and consciously listening can be difficult\, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical\, real-world strategies staff and volunteers can employ to help patients and families prioritize needs\, make informed choices\, and feel genuinely heard.

KEY WEBINAR TAKEAWAYS

Listening techniques that demonstrate empathy
Navigating &ldquo\;They are so wrong&rdquo\; moments &ndash\; how to tactfully guide patients and families while demonstrating respect
Coaching patients and families via shared decision making
Four steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents

BONUS MATERIALS

Coaching template for better decision making
Learning guide

WEBINAR DETAILS

Let&rsquo\;s face it: listening is not always easy\, especially when patients and family members have a list of concerns longer than a lunch break. However\, effective listening transforms interactions\, improves outcomes\, and makes each day smoother. In this webinar\, we will explore practical strategies that help patients and families prioritize their needs\, make better choices\, and feel genuinely heard. Participants will learn how to listen without judgment\, what to do when a patient is wrong\, and how to graciously wrap up conversations while preserving trust.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Care
Home Health
Palliative Care

WHO SHOULD ATTEND?

Leaders responsible for supporting team members in interpersonal skill development
Team members who provide services or direct patient care and/or family support
Staff development professionals
Leaders who want team members to demonstrate the values of their organization

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker&rsquo\;s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Susan Keane Baker

LOCATION: UID:e.4140.1322089 SEQUENCE:3 DTSTAMP:20260422T082711Z URL:https://members.mhha.org/events/Details/how-listening-transforms-patient-family-experiences-1550641?sourceTypeId=Hub END:VEVENT END:VCALENDAR