BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20261001T150000 DTEND;TZID=America/New_York:20261001T163000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:The Challenging Volunteer: Coaching In or Coaching Out?Billing & HOPE Compliance DESCRIPTION:Lead difficult volunteer conversations with confidence\, compassion\, and clarity.This practical webinar will equip volunteer managers with proven coaching strategies to improve performance\, redirect concerning behaviors\, and confidently determine when it is time to coach a volunteer in or coach a volunteer out.\nKEY WEBINAR TAKEAWAYSThe top 5 reasons we think we can't confront or terminate a volunteerA list of common behaviors that we absolutely must confrontWays to redirect negative behaviorsCoaching skills that reinforce positive behaviors and eliminate negative onesWhen all else fails\, how to terminate a volunteer while minimizing the fallout (hopefully!) BONUS MATERIALSSample policy/procedureChecklist to ensure you have covered all bases before terminationLinks to useful online guidesHandout with additional lecture notes and additional resources for more information WEBINAR DETAILSIt is important to keep in mind that as volunteer managers\, we cannot allow harm to come to patients/families\, staff\, fellow volunteers\, or the organization. When we keep a volunteer who is potentially problematic\, we may be placing others at risk\, and while it is not easy to terminate anyone\, especially a volunteer\, sometimes it is necessary. It is always preferred to "coach in" by focusing our guidance on the development of behaviors that are a better fit with our organization's mission. In this webinar we will discuss some of the reasons it can be difficult to confront volunteers on their behaviors and look at ways to overcome or get around those barriers. We will then spend most of our time working on the skills necessary to coach\, guide\, redirect\, and terminate when that becomes necessary.THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:HospiceHome CareHome HealthPalliative Care WHO SHOULD ATTEND?Volunteer managersVolunteers in key positionsSenior leadership TAKE-AWAY TOOLKITEmployee training logInteractive quizPDF of slides and speaker's contact info for follow-up questionsAttendance certificate provided to self-report CE credits\nNOTE: All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.Presented By Gary Gardia X-ALT-DESC;FMTTYPE=text/html:

Lead difficult volunteer conversations with confidence\, compassion\, and clarity.

This practical webinar will equip volunteer managers with proven coaching strategies to improve performance\, redirect concerning behaviors\, and confidently determine when it is time to coach a volunteer in or coach a volunteer out.


KEY WEBINAR TAKEAWAYS

 \;

BONUS MATERIALS

 \;

WEBINAR DETAILS

It is important to keep in mind that as volunteer managers\, we cannot allow harm to come to patients/families\, staff\, fellow volunteers\, or the organization. When we keep a volunteer who is potentially problematic\, we may be placing others at risk\, and while it is not easy to terminate anyone\, especially a volunteer\, sometimes it is necessary. It is always preferred to &ldquo\;coach in&rdquo\; by focusing our guidance on the development of behaviors that are a better fit with our organization&rsquo\;s mission. In this webinar we will discuss some of the reasons it can be difficult to confront volunteers on their behaviors and look at ways to overcome or get around those barriers. We will then spend most of our time working on the skills necessary to coach\, guide\, redirect\, and terminate when that becomes necessary.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

 \;

WHO SHOULD ATTEND?

 \;

TAKE-AWAY TOOLKIT


NOTE: \;All materials are subject to copyright. Transmission\, retransmission\, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

 \;

Gary Gardia


LOCATION: UID:e.4140.1643494 SEQUENCE:3 DTSTAMP:20260926T230616Z URL:https://members.mhha.org/events/Details/the-challenging-volunteer-coaching-in-or-coaching-out-billing-hope-compliance-1933659?sourceTypeId=Hub END:VEVENT END:VCALENDAR