The Challenging Volunteer: Coaching In or Coaching Out?Billing & HOPE Compliance

October 1, 2026 3:00 PM - 4:30 PM (EDT)

Description

Lead difficult volunteer conversations with confidence, compassion, and clarity.

This practical webinar will equip volunteer managers with proven coaching strategies to improve performance, redirect concerning behaviors, and confidently determine when it is time to coach a volunteer in or coach a volunteer out.

KEY WEBINAR TAKEAWAYS

• The top 5 reasons we think we can’t confront or terminate a volunteer
• A list of common behaviors that we absolutely must confront
• Ways to redirect negative behaviors
• Coaching skills that reinforce positive behaviors and eliminate negative ones
• When all else fails, how to terminate a volunteer while minimizing the fallout (hopefully!)

BONUS MATERIALS

• Sample policy/procedure
• Checklist to ensure you have covered all bases before termination
• Links to useful online guides
• Handout with additional lecture notes and additional resources for more information

WEBINAR DETAILS

It is important to keep in mind that as volunteer managers, we cannot allow harm to come to patients/families, staff, fellow volunteers, or the organization. When we keep a volunteer who is potentially problematic, we may be placing others at risk, and while it is not easy to terminate anyone, especially a volunteer, sometimes it is necessary. It is always preferred to “coach in” by focusing our guidance on the development of behaviors that are a better fit with our organization’s mission. In this webinar we will discuss some of the reasons it can be difficult to confront volunteers on their behaviors and look at ways to overcome or get around those barriers. We will then spend most of our time working on the skills necessary to coach, guide, redirect, and terminate when that becomes necessary.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Care
• Home Health
• Palliative Care

WHO SHOULD ATTEND?

• Volunteer managers
• Volunteers in key positions
• Senior leadership

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Gary Gardia