Care Doesn't Clock Out: Hospice Support After Business Hours

Description

When the office closes, the real measure of your hospice operations begins.

After-hours operations define the patient and family experience, influence staff morale, and shape compliance performance. In this webinar, hospice leaders will explore how to strengthen clinical coordination, reduce burnout, and maintain quality outcomes across nights, weekends, and holidays. Learn how leading organizations manage symptom triage, staffing models, documentation standards, and escalation protocols when resources are stretched.

KEY WEBINAR TAKEAWAYS

• Strengthen after-hours triage and response processes
• Improve communication between after-hours field team and leadership
• Reduce unnecessary visits and avoidable crises
• Ensure compliance while maintaining compassionate care
• Gain better visibility and accountability in after-hours operations
• Improve reputation and referral source satisfaction

WEBINAR DETAILS

After-hours response is where patient experience, staff satisfaction, compliance, and financial performance all intersect. For hospice clinical and operations managers, managing active staff overnight and on weekends can feel like a constant balancing act — urgent symptom calls, staffing gaps, burnout risk, documentation issues, and maintaining high-quality care under pressure.

You’ll walk away with:

• Actionable tools you can implement immediately
• Proven best practices from hospice organizations navigating similar challenges
• Frameworks for evaluating your current after-hours performance
• Strategies to align clinical excellence with operational efficiency

Because in hospice, care doesn’t clock out — and neither can your systems.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Care
• Home Health
• Palliative Care

WHO SHOULD ATTEND?

• Operations and executive director/administrators 
• Clinical leadership
• Managers
• Quality and compliance teammates
• Physicians and finance teammates
• Anyone who is invested in the 24/7 quality of care delivery in your organization

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Jen Kiehl-Miller

Hospice Support Specialists