Driving Growth & Quality Through Family Caregiver Communication

Description

Despite the vital role that family caregivers play in patient outcomes and experience, as well as agency growth, many organizations still depend on fragmented and reactive communication.

Join this practical webinar to learn how leading hospice, home health, and palliative care agencies transform caregiver engagement into a measurable advantage. Discover how modernizing caregiver communication strengthens both quality and growth while supporting staff capacity. Family connection is not an afterthought — it is a strategic priority.

KEY WEBINAR TAKEAWAYS

• A clear framework for engaging family caregivers across the care continuum — from admission through discharge and bereavement
• Practical strategies to use caregiver communication to increase CAHPS response rates and improve scores
• Real-world examples of how agencies are operationalizing family engagement without adding burden to staff
• Insight into how family feedback and communication can directly support growth, reputation, and quality outcomes

BONUS MATERIALS

• A family caregiver communication checklist (from admission through post-death follow-up)
• A sample family engagement workflow aligned with hospice and home health operations

WEBINAR DETAILS

Family caregivers play a critical and often overlooked role in driving quality outcomes, enhancing patient experience, and supporting agency growth. Many hospice, home health, and palliative care organizations still rely on fragmented, manual, and reactive communication with families. In this webinar, Cara Abbott, founder of Betterleave, will explore how leading agencies modernize family caregiver communication to achieve measurable improvements in CAHPS scores, reduce rehospitalizations, and strengthen their reputation within the community. Through practical frameworks and real-world examples, attendees will learn how intentional, timely, and compassionate family communication serves as a strategic lever for both quality and sustainable growth — while supporting already stretched care teams.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home health
• Palliative care

WHO SHOULD ATTEND?

• CEOs, presidents, and executive directors
• Clinical and operations leaders
• Quality and compliance leaders
• Patient and family experience leaders

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Cara Abbott