Description

If you want to elevate your emotional intelligence and lead with awareness, connection, and purpose, this webinar is for you!

Participants will learn how to accurately read emotional cues, grasp group dynamics, and anticipate the needs of others. These skills are especially valuable in roles that require high levels of collaboration, interpersonal engagement, and leadership. Don’t miss it!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Recognize and respond to the emotions of others with greater sensitivity
• Interpret unspoken social cues in group settings
• Build trust through genuine empathy
• Enhance your responsiveness to client and team needs
• Contribute to a more emotionally intelligent and inclusive work culture

WEBINAR DETAILS

Emotional intelligence is a vital skillset for thriving in both professional and personal relationships, and social awareness — the third quadrant of emotional intelligence — plays a pivotal role in connecting meaningfully with others. This webinar will dive into the heart of social awareness by exploring three essential competencies: empathy, the ability to understand and share the feelings of another person; situational awareness, the ability to perceive and understand what is happening around you in order to respond effectively; and service orientation, the proactive ability and willingness to anticipate and meet others’ needs with empathy and action.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Health
• Home Care
• Palliative Care

WHO SHOULD ATTEND?

This informative session is designed for directors of operations, executive directors, sales leaders, sales professionals, and clinical directors.

TAKE-AWAY TOOLKIT

• Empathy, situational awareness, and service orientation development ideas
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

Presented By

Joanna Pera

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