Description

Stronger trust begins with simple words and the way we use them.

Every interaction in healthcare can build trust — or break it. This webinar will explore how small communication choices shape the quality of care and the strength of professional relationships. Apply these tools daily to transform even the quickest exchanges into moments of connection, understanding, and trust.

KEY WEBINAR TAKEAWAYS

• Three rapport-building techniques that are especially helpful when your time is limited
• Using micro-affirmations to acknowledge effort, presence, and contribution in patient and team interactions
• Communication strategies that promote respect, trust, and collaboration

BONUS MATERIALS

• A professionalism/ competency log tied to your organizational goals
• An educational activity to increase trust and respect among colleagues

WEBINAR DETAILS

The best relationships in our lives are those in which we treat and are treated with respect. Effective communication is the foundation of professionalism and respect in healthcare, and it is also one of the strongest predictors of patient trust, team collaboration, and willingness to recommend care. In fast-paced clinical environments, even brief interactions can either strengthen relationships or unintentionally erode them.

This webinar will focus on practical, evidence-informed communication strategies that help clinicians and staff establish quick rapport. Participants will explore three relationship-building tools — micro-affirmations, the 4 Habits approach, and “chunk-and check” communication — that can be applied immediately during conversations with patients, families, and colleagues. Through examples and real-world application, participants will learn how small communication choices can signal respect, reinforce professionalism, and improve experiences for those receiving and those providing care.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Care
• Home Health
• Palliative Care

WHO SHOULD ATTEND?

• Organizational leaders
• Patient educators
• Staff development leaders
• Admission directors

TAKE-AWAY TOOLKIT

• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

Presented By

Susan Keane Baker