Managing Patient & Family Expectations Webinar
Managing Patient & Family Expectations Webinar
Thursday, May 22, 2025 (3:00 PM - 4:00 PM) (EDT)
Description
Stress! It’s a common denominator with patients, families, and caregivers.
With everyone feeling the pressure, how can you realistically handle expectations and successfully turn unrealistic expectations around? This program will address how to respectfully respond to these difficult issues and craft more reasonable – and acceptable – outcomes.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Create realistic expectations for clients and their families
- Use one of three techniques to create quick rapport, even when time is limited
- Define the key driver of client satisfaction
- Explain three ways to respond to unrealistic expectations
- Inspire trust and confidence with a technique used by screenwriters
WEBINAR DETAILS
Managing expectations is a process of helping people know how to be right and when to be satisfied. In hospice, home care, home health, and palliative care settings, patients and their families are often under tremendous stress. Since people may not be at their best, how can unrealistic expectations be managed in a respectful way?For caregivers, the personal rewards of providing healthcare services are closely linked to the quality of relationships developed with clients and their families. How can you create a positive experience for every client, even when time is limited? Discover the key driver of client satisfaction and how to strategically focus on two things that almost every person wants. Attend this session to learn and appreciate how you make a difference, even in brief relationships.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session will benefit anyone who provides client care and leaders responsible for helping staff handle client encounters in a responsive, respectful way.TAKE-AWAY TOOLKIT
- Checklist for setting pre-hire expectations or to use in staff training
- Five-step process for helping clients self-prioritize needs
- Template to identify client emotional needs
- Self-assessment: Do you communicate or connect?
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Presented By
WEBINAR
Thursday, May 22, 2025 (3:00 PM - 4:00 PM)
(EDT)
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