Description

Are your volunteers competent? 

When and how do they get that way? Are they ready right out of the gate? How do you know? How often do you assess competency? Do you have appropriate position descriptions? This webinar will give you the insight and tools needed to understand and evaluate volunteer competency throughout each volunteer’s tenure.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Differentiate between competence and competency
• Understand the importance of having specific position descriptions for specific volunteer roles and duties
• List five methods to assess skills applicable to each volunteer role
• Describe a process to use when a volunteer lacks the knowledge and/or skills for a certain role 
• Explain methods to document completion of required steps
• Talk about two creative methods to address those volunteers who do not participate in assessment requirements

Medicare says, “A hospice must assess the skills and competence of all individuals furnishing care, including volunteers…” Are you doing that and is it meaningful or just enough to get by? If you had a loved one using your program, would you be OK with a volunteer straight out of your initial training program? Would they be competent? Join us for a look at what it means to assess volunteer competency from the beginning and throughout their hospice involvement. Further details will be available 45 days prior to the webinar date.